top of page

Local Government and Social Care Ombudsman and Chair of the Commission for Local Administration job

Local Government and Social Care Ombudsman (LGSCO) and Chair of the Commission for Local Administration in England (CLAE)

The Local Government and Social Care Ombudsman is a prominent figure, often dealing with controversial and sensitive issues in a high profile and politically charged environment. The successful candidate must command and retain the confidence of the public, local government and Parliament while delivering an effective and impartial redress service to the satisfaction of a range of stakeholders. They must be committed to the highest levels of conduct, integrity and objectivity, equality of opportunity, and the purpose and values of the Commission. The successful candidate must be adaptable, flexible and resilient, comfortable in a change culture with both mature and balanced judgement.​

The successful candidate will take up the mantle of strategic, intellectual and cultural leadership for the LGSCO; ensuring high performance and service standards through organisational leadership and public accountability, providing personal authority and oversight over all jurisdictional matters relating to investigations, and promoting a confident vision and robust values appropriate for an open and accountable public body. They will also act as the principal ambassador for the LGSCO, promoting a positive reputation and authoritatively articulating the LGSCO’s policy position at the highest level of public and Parliamentary scrutiny. ​​

Organisation description

The Local Government and Social Care Ombudsman (LGSCO) is charged by Parliament with the investigation of complaints from members of the public who have suffered personal injustice arising from maladministration by local authorities and adult social care providers. The service is free, independent and impartial, and delivers both personal redress for members of the public and recommendations for improvements to public services. The LGSCO also has an important role in providing advice and guidance on good administrative practice.​

The founding legislation created the Commission for Local Administration in England (CLAE) as the host body for the LGSCO scheme and provided that the Secretary of State should designate a Local Commissioner as the Chair of the Commission. The Chair is more commonly known as the Local Government and Social Care Ombudsman. The Commission consists of the Chair, the Parliamentary and Health Service Ombudsman as an ex-officio member, and three (temporarily four) advisory members. Appointments to the office of Local Commissioner are made by His Majesty the King on the recommendation of the Secretary of State.​

Further information on the work of the LGSCO and CLAE can be found at:

To apply for this job please click below

Person specification

Essential criteria

  1. Ability to operate in a quasi-judicial environment with the ability to analyse complex issues quickly and with a track record of reaching sound and balanced judgements. ​

  1. Experience of strong strategic leadership skills with the ability to chair and manage a medium size organisation, ideally within a statutory framework and with a proven ability to deliver within complex governance arrangements.  ​

  1. A track record of a performance orientated approach to management founded on sound financial management, delivering value for money and effective risk management.  ​

  1. Evidence of strong change management skills, including a proven capacity to manage organisational transition and transformation.  ​

  1. A professional background that will inspire confidence in the local government sector and the public in the candidate’s ability to ensure fair, robust and independent investigations.  ​

  1. Excellent communication skills, including a proven capacity to establish credibility and build working relationships with stakeholders, conflict resolution and media handling under public and political scrutiny. ​

Desirable criteria

  1. Understanding or experience of the policy and political context within which the organisation operates, including working within the local government or social care sectors in a leadership capacity or in managing service delivery. ​

  1. Experience of leadership in a customer service, redress or complaints handling environment and a track record of achieving improvements.​