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Using AI technology in care; How can care providers do it?



A new guide has been launched to help Councils and social care providers avoid common pitfalls when introducing new technology into adult social care.

The guide sets out recommendations for Councils and social care providers looking to implement new and emerging technology, including AI and other data-intensive forms of technology.

Produced by the University of Birmingham and RAND Europe, the guide is co-badged by Digital Social Care and social care partners within the NHS England Transformation Directorate.


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The booklet distils findings of research that looked at decision making and implementation processes for home sensors with AI capabilities across different social care sites in England.

These sensors are used to collect data on regular habits such as kettle use, flushing the toilet, getting out of bed, and opening the door.

This is then used to build a picture of people’s usual routines and flag when a significant change takes place which can be a sign of deteriorating health or well-being.

Despite this potentially powerful use of AI technology, the study found that there were issues with implementation and decision making which prevented the technology from meeting expectations of having a positive impact on care.

Jon Glasby, professor of health and social care at the University of Birmingham said: “Technology could have the potential to transform the way we deliver social care, but so many attempts to introduce new technology seem to over-promise and under-deliver.

“This could be for many different reasons such as a lack of understanding or fear of technology, unrealistic expectations about what technology can achieve, or underestimating the importance of social and cultural change alongside technological solutions.

“In our new guide, which has been co-badged by Digital Social Care and social care colleagues from the NHS England Transformation Directorate, we set out some of the common pitfalls to help other Councils and social care providers who want to go down this route.”

The guide sets out a four step process:

  1. Be clear about what you are trying to achieve and involve people who draw on care and support, families and front-line staff in these discussions.

  2. Choose the best technology for your needs, understand the potential risks, and assess whether your current digital infrastructure is ready for this new tool.

  3. Communicate well with people who draw on care and support, carers and care staff, make sure you have the right training in place, and be clear how you will use any data you produce.

  4. Build in evaluation from the beginning, learn from what does not work as well as from what does, and (when this pilot is finished) think through what you might do next.

Minister for Care, Helen Whately said: “We want to see adult social care making the most of new technology. AI could help us better understand – and meet – people’s care needs, based on their day-to-day habits.

“As part of our social care reforms we will encourage care providers to take up opportunities to use technology to improve care, but this won’t happen overnight.

“That’s why we’ve helped to develop this guide. It will help care organisations make more use of innovations in what they do day-to-day. It’s a great way to make caring better and easier – whether that’s reducing the number of forms to fill out or adopting better technology to allow people to live at home independently for longer.”

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